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User Researcher


At Tangity, part of NTT DATA, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society.

As a design studio, our job doesn't stop once a product is launched, it continues until the idea succeeds out in the wild. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look toward the future and imagine the long-term impact their solutions will have on people, the planet and society.

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology. NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and employing more than 100,000 professionals in over 50 countries.

What you’ll do

  • Identify research needs and select the most appropriate research methods for a project.

  • Plan, write, and present research plans that outline study goals and methodology.

  • Carry out user research activities, for example: preparing discussion guides, creating information-gathering artifacts, and running and moderating user research sessions.

  • Engage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation, and ethnographic research techniques.

  • Analyze findings from all types of research, including data, to generate meaningful insights and actionable recommendations.

  • Synthesize research findings using appropriate tools and work closely with cross-functional teams to translate them into user stories.

  • Visualize through diagramming, journey mapping, storyboarding, or information design to help others see the end-to-end and surface-to-core service and customer experience.

  • Present actionable insights and learnings to stakeholders in the most appropriate way, including presentations, communicating with clarity and confidence to create actionable strategic insights and service improvements.

Who we're looking for

  • Work experience as a User Researcher (UX), from public services directly or via consultancy firms and agencies or organisations where research has been critical in facilitating data-driven business decisions

  • Proven ability to design and execute an effective research plan that delivered on the objectives

  • Excellent presentation skills, meaning you can deliver actionable insights and make clear recommendations while considering the interests and existing knowledge of your audience

  • Ability to work well alongside  a multi-disciplinary team and with stakeholders from different departments, disciplines, and backgrounds

  • Experience in government sector and having an active SC clearance is highly preferable

What we offer

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: NTT DATA UK & I 

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.

How to apply

After you hit the button “Apply”, you will be redirected to NTT DATA's career portal. As we operate globally, please provide your resume in English. We do receive a lot of emails, so please apply only via the portal to make sure your application doesn't get lost.