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Engagement Manager

Milan

At Tangity, global design studio, we break down complexity to the human scale. We create tangible and intuitive solutions that have a positive impact on companies and society.

As a design studio, our job doesn't stop once a product is launched but continues until the idea succeeds. We accompany businesses on their path of evolution or radical innovation, including testing, measurement, and optimization, while empowering their way of work. We help them look towards the future and imagine the long-term impact of their solutions.

To do so, we focus on people's needs and desires and leverage all of NTT DATA's technology. NTT DATA, Trusted Global Innovator, is a dedicated IT services and solutions partner for customers worldwide: headquartered in Tokyo and more than 100,000 professionals in over 50 countries, about 6,000 in Italy alone.

What you’ll do

As Engagement manager at Tangity, you'll promote initiatives and coordinates digital transformation programs with a particular focus on strategic design and user experience, activating one or more areas of digital expertise from a multidisciplinary perspective. You maintain frequent interactions with clients and project teams to gather requirements, present opportunities, and support the definition/revision of activities and projects, while acting as a focal point for the Value Proposition to external and internal clients in project and opportunity management.

  • Develop new business opportunities for design areas in accordance with Engager Directors and the management team.

  • Manage and promote end-to-end product and service innovation programs, taking responsibility for client expectations, delivery, operational model quality, and project costs.

  • Handle all aspects of the project lifecycle, including diagnosing client needs, managing project teams, defining goals and risks.

  • Oversee long-term relationships with clients, guiding them in achieving excellent products and transforming their business.

Who we're looking for?

We're looking for an Engagement Manager with:

  • 3 to 5 years of experience - preferably experience in a service design studio

  • Excellent verbal and written communication skills in Italian and English

  • Process-oriented and continuous improvement mindset

  • Strong cross-functional background

  • Change management skills

  • Critical thinking and problem-solving attitude

  • Decision-making and prioritization skills

  • Organizational and analytical abilities

  • Program and project management capabilities.

How to apply

After you hit the button “Apply”, you will be redirected to the NTT DATA Career Portal.
As we operate globally, please provide your resume and portfolio in English.